Shipping policy

PouchPup™ Shipping Policy

Last Updated: September 6, 2026

At PouchPup™, we work to get your order processed and on its way as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days after being placed. Weekends and holidays are not included in processing times.

Estimated Delivery

Once your order has been processed and shipped, estimated delivery is:

7–14 business days

Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, customs, or other circumstances outside our reasonable control.

Order Tracking

Once tracking becomes available, it will be sent to the email address provided at checkout. Please allow 2–5 business days after shipment for tracking information to begin updating.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout. If you notice an error, contact us immediately.

We cannot guarantee that an address can be changed once an order has entered processing or shipped. Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

Multiple Shipments

Orders containing multiple products, colors, or quantities may occasionally arrive in separate packages. You will not be charged additional shipping fees solely because your order is divided into multiple shipments.

Delayed or Missing Packages

If your package has not arrived within a reasonable period after the estimated delivery window, contact us with your order number and we will help investigate.

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or the carrier.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or materially different from what you ordered, contact us promptly with your order number and clear photos or video of the issue so we can assist you.

International Orders

International shipments may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Questions?

For questions about your shipment, contact PouchPup™ customer support using the contact information provided on our website and include your order number.